Refund Policy

Refund - EBooks

Please note that once purchased, there are NO REFUNDS offered on eBooks. Once you've made your online purchase, you'll receive a link to download the purchased eBook directly to your computer.

Refund -  Tea & Consciousness Webinar

If you need to cancel your participation in a Tea & Consciousness Webinar for any reason, do so 10 working days or more prior to the start time of the Tea Webinar by sending a notice via email to info@kellynetworks.com. A full refund minus 10% fee* will be returned to your account within 5-7 business days.

 * This is to cover 10% fee that is charged to us by Paypal / Credit Card companies

Refund - LIVE ONLINE Courses

There are often many more people who want to participate in the LIVE ONLINE Courses than there are seats. If you need to cancel your participation, please do so early enough to allow someone else to take your place.

LIVE ONLINE Course cancelled by participant
If you need to cancel your participation in t he LIVE  ONLINE Course for any reason, do so 10 working days or more prior to the start time of the LIVE  ONLINE Courses by sending a notice via email to info@kellynetworks.com. A full refund minus 10% fee* will be returned to your account within 5-7 business days.

 * This is to cover 10% fee that is charged to us by Paypal / Credit Card companies

LIVE ONLINE Course - Non Attendance by Participant
There are NO REFUNDS if you cannot attend the LIVE  ONLINE Course and did not cancel 10 working days prior to the start time of the LIVE  ONLINE Course via email to info@kellynetworks.com. A few days after the Webinar is finished, you'll receive a link to the recordings via email where you'll have the opportunity to watch the LIVE  ONLINE Course recordings at your leisure as well as download the files to your computer.
 
LIVE ONLINE Course cancelled by Penny Kelly
If a LIVE  ONLINE Course is cancelled by Penny Kelly for any reason, the participant will be offered the choice of alternative dates for the LIVE  ONLINE Course OR a full refund. (No fees will be applied for the refund in this circumstance.)

Refund -  On-Demand Courses

We now offer On-Demand Courses on specific topics which are available for viewing online. Please note that once purchased, there are NO REFUNDS offered on On-Demand Courses. Once you've made your purchase, you'll receive a link where you can view the material from your computer, tablet or phone.